{"product_id":"repair","title":"Repair","description":"\u003ch3\u003eGot a broken Koala cable that needs fixing? Claim your warranty or purchase a repair through this page.\u003c\/h3\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cem\u003ePlease read the instructions below before initiating the repair process. \u003cbr\u003eFollow the instructions outlined below. \u003cbr\u003eDo not skip any steps.\u003c\/em\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eSelect the criteria for repair\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e. Add it to your shopping bag. Contact us if your cable collection or type is not listed. \u003cem\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eRepairs under warranty will be free at checkout\u003c\/strong\u003e\u003c\/span\u003e\u003c\/em\u003e.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eList the issue with your cable\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e under the 'Add a note' section in your shopping bag. Provide as many details as possible to help us understand your situation. You may include how the cable sounds, what conditions are creating the fault, the equipment in use, etc.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAlso Include, the \u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eorder number \/ serial number\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e, or any matching details identifying your purchase.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eCheckout and place your order. \u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eOnly one cable repair is permitted per order\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e, Do not combine items for the same order. Place a new order for each additional cable that needs a repair.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003c\/span\u003e\u003c\/em\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"text-decoration: underline;\"\u003eWe respond to your order with a return address\u003c\/span\u003e\u003c\/em\u003e\u003c\/strong\u003e and shipping instructions.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eReturn the cable as directed\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e.**\u003cem\u003e \u003c\/em\u003eSend your cable to us as soon as possible, especially if your warranty is nearing expiration.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eInclude your tracking number\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e by replying to our previous email correspondence. This helps us keep track of your shipment, or the repair process may take longer.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eWait for your cable to be repaired\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e. For Standard cables under warranty, expect up to 10 working days for us to diagnose and repair.^ We will advise on the lead time for Premium and Bespoke cables. \u003cbr\u003e\u003cbr\u003eYou will receive a shipping confirmation email with a tracking number once your cable is ready for dispatch.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cem\u003eSome things to consider.\u003c\/em\u003e\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eThere is \u003cspan style=\"text-decoration: underline;\"\u003e\u003cem\u003e\u003cstrong\u003eNO CHARGE for cables under warranty\u003c\/strong\u003e\u003c\/em\u003e\u003c\/span\u003e. The amount shown will be deducted at checkout.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eYou will be responsible for the cost of return postage to us.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe cost of domestic or international return shipping to you will be covered by us.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eWe recommend using the same email address you had used previously for the purchase in order for us to streamline the verification process.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eEnsure the returning contents are well packed. We recommend insuring your shipment for higher value cables.*\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eRepairs may take longer for cables that are more complex, requiring additional testing or custom ordered parts from our suppliers.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor second-hand purchased cables, you must provide either the original purchase date or a serial number that matches the cable details to be eligible for repairs.*\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Koala Audio Cables","offers":[{"title":"Authentic Lite \/ Headphone connector - Focal Utopia \/ Yes - ( Under warranty - No charge )","offer_id":47438794653866,"sku":null,"price":115.0,"currency_code":"AUD","in_stock":true},{"title":"Authentic Lite \/ Headphone connector - 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