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Warranty, Shipping & Taxes

  • Our warranty covers repairs for the functionality of cable terminations throughout the warranty period of the item listed in the product page description. Any major defects including wire failure for the first 30 days upon receiving will also be covered under warranty.

  • Warranty does not cover cosmetic wear and tears or wire failure after 30 days upon receiving unless otherwise agreed.

  • Warranty does not cover cables that have been tampered with or have been re-terminated by a third-party.

  • Warranty begins on the date of purchase and can be extended by 30 days after the warranty period of the item.

  • Warranty does not cover cost of return shipping beyond 30 days after the item is delivered. Contact us as soon as possible if you have an issue with your delivery.

  • Warranty only applies to headphone cables, adapters and interconnects.

  • Damage from improper use or care will not be covered under the warranty. We don't recommend you let your cats chew on your cables.

  • Warranty is not transferable and valid only for the original purchaser or owner. Serial number or original date of purchase will be required for any warranty claims.

  • We are not responsible for any item lost in transit but we may in good faith replace or refund your order.

  • We are not responsible for any shipping delays or customs processing delays.

  • Customs duties, fees, taxes or VAT is not included.

  • For EU/UK customers, if you would like your VAT prepaid you can place your order on our Etsy or eBay store where it will be automatically applied at checkout.

  • All packages are shipped with Australia Post. Your order can be tracked on Australia Post's website or your local postal service website for international shipments.

  • We accept parcel collect addresses. We also accept domestic and international PO box addresses. Please ensure your shipping address is correct before placing your order.

  • Estimated standard delivery times are 1-11 business days and express delivery times are 1-6 business days.

  • Estimated international standard delivery times are 6-25 business days and international express delivery times are 5-18 business days. Please contact us if you need a faster delivery service than international express.